Customer Services

BOLT SHIPPING POLICY

Customers are invited to maintain an open dialogue with BOLT throughout the shipping

process. If you have any questions or concerns, our customer service representatives

are standing by to make the shipping experience as easy and straightforward as

possible. Please call us at (+1) 832-767-1363 or email us at

ask@boltfitnesssupply.com, so we can walk you through each step along the way.

Shipping Information:

Shipping is limited to the 48 contiguous United States; this excludes Alaska and Hawaii.

However, we have plans to expand our shipping services to Canada in the near future.

Order Processing and Shipment:

Once an order is placed, our team immediately begins processing. This could mean

picking and pulling your order, assembling your rack or machine, and/or building custom

crates and pallets. Once this process has begun, we can no longer cancel the order.

Quality Control:

All orders undergo strict quality-control screening by which products are subjected to a

10-point check system. Our quality control inspectors check for proper function, look for

damages—structural and superficial—and ensure no parts are missing.

Shipment Confirmation:

After your order is processed, you will receive an email confirmation that includes all

pertinent delivery details as well as the identity of your freight carrier and tracking

numbers. We employ various freight carriers to keep your shipping costs low. Please

note that, depending on the carrier, tracking information may take 8-48 hours to update.

This means that orders may have shipped before the customer receives a tracking

number.

Delivery and Inspection:

Unless alternate arrangements have been made, third-party carriers will deliver your freight

order curbside. Please note that some carriers use semi-trucks as long as 72 feet.

Please contact us immediately if your property cannot accommodate large vehicles or

to correct delivery information. Additional fees incurred due to incomplete shipping

information, like an incorrect address, will be the responsibility of the customer. Upon

receipt, thoroughly inspect the condition of your product(s) for damages or missing

items. Do not sign for damaged goods. BOLT Fitness Supply is not responsible for

damages caused by a third-party carrier.

Freight Detention Fees:

Please be aware that freight detention fees may apply if the unloading process at your

destination exceeds the allotted time provided by the carrier.

Detention fees are charges imposed by carriers for delays in unloading goods beyond

the agreed-upon timeframe and are intended to cover the operational costs of

unexpected waiting periods. Any detention fees accrued during the unloading of BOLT

Fitness Supply equipment will be the responsibility of the customer. Please note that

BOLT does not, in any way, shape, or form, proit from the freight detention fees which go

directly to the carrier. We recommend coordinating your delivery with the carrier to avoid

additional charges

Customer Acceptance and Responsibilities:

It is the customer's responsibility to file claims for damaged, missing, or incomplete

items. Customers are not responsible for damages, shipping costs, or other liabilities if,

on receipt of a damaged shipment, the defects are documented on a bill of lading and

the delivery is rejected. Otherwise, the customer will be responsible for all associated

costs including return shipping.

Quality Defect Reporting:

Please contact Bolt Fitness Supply at ask@boltfitnesssupply.com or 832-767-1363 and

provide photographs and videos detailing specific issues. Customers are asked to

please not alter documentary evidence like images, videos, and bills of lading.


BOLT Fitness Equipment Return Policy

Customers should maintain a dialogue with BOLT throughout the return process so that our customer service representatives can make the experience as easy and straightforward as possible. Please call us at (+1) 832-767-1363 or email us at ask@boltfitnesssupply.com, so we can walk you through each step along the way.

Return Window: Customers have a 30-day return window from the date their order was received to initiate that product’s return. If the return is made within 7 days, the customer is guaranteed a full refund for the cost of the product, provided the equipment is unused, undamaged, and in its original packaging. 

Return Authorization: To facilitate a return, customers must contact BOLT in advance for Return Authorization. Unauthorized returns may not be accepted. 

Returns must be shipped to BOLT Fitness Supply’s warehouse in Houston, Texas within 7 days of their authorization. 

Shipping Fees: When returning an item, all shipping fees, both to and from the customer are generally non-refundable and paid by the client. A BOLT service representative will communicate the applicable fees to the customer before authorizing a return. Customers should be aware that they may need to pay for return shipping when seeking a refund.

Restocking Fees: Please be aware that a restocking fee may apply to your return. Restocking fees are sometimes charged when a returned item can no longer be sold at full price due to missing pieces, damaged parts, and the loss of original packaging. Used and damaged items may not qualify for a refund or exchange.

3rd-Party Freight Fulfillment: Please note that BOLT Fitness Supply ships through several third-parties to give you the most cost-effective delivery solutions. Before shipping your item, BOLT has a quality control protocol that we go through with every single item to make sure it leaves our warehouse in mint condition. However, once your order has left our warehouse, we can no longer insure its integrity and, therefore, cannot be held liable for damages incurred during the shipping process. 

Used or Damaged Items: If a product arrives damaged, please take pictures of the damage for your records and ours, and do not sign for it.

The only way we can intercede on behalf of a customer who has received damage items is if they document those damages on a physical proof-of-delivery document or reject the delivery in full. If the damages are not documented with the third party, BOLT will be unable to file a claim on your behalf, because the 3rd-party freight company will assume the product was received in mint condition.

Compatibility: BOLT cannot guarantee compatibility with fitness equipment from other manufacturers. 

Refund Processing Time: Refunds will be processed within 5-7 business days after the returned items are received at the BOLT warehouse in Houston, Texas. Please note that, depending on your credit card company, there may be delays in updating your final balance.

Down Payment: Layaway deposits for items in stock are non-refundable. However, that balance can be used as store credit for future purchases. Deposits for customized equipment are non-refundable.

Cancellations: Once an order has been placed, BOLT works rapidly to process it. Therefore, cancelations are time-sensitive; BOLT cannot cancel orders that have already entered the fulfillment stage. 

 


      Bolt Fitness Supply, LLC products are precision engineered with strength and durability in mind.  Bolt Fitness warrants the original purchaser of the equipment a limited lifetime warranty against manufacturing defects.  This warranty is non-transferable and does not apply to second hand equipment or resold equipment.  The warranty varies depending on the type of equipment that is purchased.  Please see the specific product for a detailed description of the warranty that pertains to that item.  For example, wear items will have shorter warranties than steel items. 

Disclaimed Warranties  

The maximum recovery under any claim against Bolt Fitness Supply, LLC shall be strictly limited to the purchase price of the defective part.  Bolt Fitness Supply, LLC will not be responsible for any damages whatsoever, including but not limited to, any consequential damages, incidental damages, damages for loss of time, loss of earnings, commercial loss, loss of economic opportunity, travel expenses, legal costs, or any other secondary costs.  Should a dispute or a claim arise against Bolt Fitness Supply, LLC, this claim will be settled in Harris County, Texas.  Texas law and applicable federal laws will apply and govern the dispute.  Bolt Fitness Supply, LLC does not and has not authorized any person or entity to create for it any other obligation, promise, or duty in connection to any product that Bolt Fitness Supply, LLC sells.  


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